Refund and Cancellation Policy

General Rule

Customers may cancel within 30 calendar days after payment unless a cost action has already happened.

Report-Only Product

For the report-only product, customers may cancel within 30 calendar days until the IduScore report is delivered.

If the customer cannot provide all required biomarkers, the customer must obtain the missing markers independently before the report can be generated. This does not automatically extend the refund period unless IduScore agrees otherwise.

Blood-Collection Product

For the blood-collection product, customers may cancel within 30 calendar days until the blood sample is taken.

Appointment scheduling alone does not remove the refund right unless a defined non-refundable cost has already been incurred and disclosed to the customer.

Scheduling and No-Shows

Rescheduling is allowed in principle. IduScore may limit or refuse repeated rescheduling, repeated no-shows, or abusive use.

Failed or Insufficient Samples

If a blood sample fails, is insufficient, or is unusable, IduScore pays the extra costs of retesting unless it is clear that the customer did not follow preparation instructions.

Preparation instructions may include fasting, avoiding alcohol, and following standard blood-test preparation guidance.

How to Cancel or Request a Refund

Customers should contact:

info@idunox.com

The request should include the order number, customer name, email used for the order, and a short description of the request.

Refund Method

Refunds are normally made to the original payment method through the payment provider or Wix checkout system. Processing times may depend on the payment provider and customer bank.